Delivery & FAQ
Q: Do you offer same-day delivery in Dubai? Yes, we offer reliable same-day delivery. To ensure your order arrives today, please place your order before [5:00 PM] (Dubai Time). Orders placed after this time will be delivered the next day.
Q: What are your delivery time slots? You can select your preferred delivery time slot during the checkout process. Our standard slots are:
10:00 AM - 2:00 PM
2:00 PM - 6:00 PM
6:00 PM - 10:00 PM
Q: Where do you deliver? We currently deliver to all major areas within Dubai. This includes, but is not limited to:
Dubai Marina & JLT
JVC & Damac Hills
Downtown & Business Bay
Palm Jumeirah
Al Barsha & Umm Suqeim
Arabian Ranches
If your area is not listed at checkout, please contact us on WhatsApp at [+971 5X XXX XXXX], and we will do our best to arrange a special delivery.
Q: How much does delivery cost? We offer a flat-rate delivery fee of [30 AED] for most areas in Dubai. We are happy to offer FREE delivery for all orders over [300 AED]. The final delivery cost will be calculated and displayed on the checkout page before you confirm your order.
Q: What are your delivery time slots? You can select your preferred delivery time slot during the checkout process. Our standard slots are:
10:00 AM - 2:00 PM
2:00 PM - 6:00 PM
6:00 PM - 10:00 PM
Q: Where do you deliver? We currently deliver to all major areas within Dubai. This includes, but is not limited to:
Dubai Marina & JLT
JVC & Damac Hills
Downtown & Business Bay
Palm Jumeirah
Al Barsha & Umm Suqeim
Arabian Ranches
If your area is not listed at checkout, please contact us on WhatsApp at [+971 5X XXX XXXX], and we will do our best to arrange a special delivery.
Q: How much does delivery cost? We offer a flat-rate delivery fee of [30 AED] for most areas in Dubai. We are happy to offer FREE delivery for all orders over [300 AED]. The final delivery cost will be calculated and displayed on the checkout page before you confirm your order.
Q: How can I pay for my order? To ensure a secure and simple process, we currently accept Pay on Delivery. You can pay our courier upon arrival using:
Cash (in AED)
Any Bank Card (Visa/Mastercard) via a portable POS terminal.
Q: How do I know my order is confirmed? After you place your order, you will see a confirmation "Thank You" page. Shortly after, our customer service manager will contact you via WhatsApp (from our number [+971 5X XXX XXXX]) to confirm all details and your delivery slot.
Q: Can I send flowers anonymously? Yes. At checkout, you will find a checkbox for "Deliver Anonymously?". If you select this, we will ensure that none of your personal information (sender's name) is shared with the recipient.
Q: What happens if the recipient is not home? Our courier will always try to call the recipient's phone number first. If they are unavailable, the courier will contact you (the sender) to find the best solution, such as:
Leaving the bouquet with a concierge or building security.
Leaving the bouquet at their door (if requested and safe).
Rescheduling the delivery for a later time (may incur a re-delivery fee).
Cash (in AED)
Any Bank Card (Visa/Mastercard) via a portable POS terminal.
Q: How do I know my order is confirmed? After you place your order, you will see a confirmation "Thank You" page. Shortly after, our customer service manager will contact you via WhatsApp (from our number [+971 5X XXX XXXX]) to confirm all details and your delivery slot.
Q: Can I send flowers anonymously? Yes. At checkout, you will find a checkbox for "Deliver Anonymously?". If you select this, we will ensure that none of your personal information (sender's name) is shared with the recipient.
Q: What happens if the recipient is not home? Our courier will always try to call the recipient's phone number first. If they are unavailable, the courier will contact you (the sender) to find the best solution, such as:
Leaving the bouquet with a concierge or building security.
Leaving the bouquet at their door (if requested and safe).
Rescheduling the delivery for a later time (may incur a re-delivery fee).
Q: Can I change or cancel my order? Please contact us via WhatsApp at [+971 5X XXX XXXX] as soon as possible. If your bouquet has not yet been prepared or dispatched by our florists, we will gladly assist you with changes or cancellation.
Q: What is your quality guarantee? (The 'Romantic' Promise) Your satisfaction is our top priority. We are built on the legacy of 'Romantic', a brand with over 20 years of floral expertise and the trust of millions. We guarantee that your flowers will be fresh and beautiful. If you are not satisfied with your order, please contact us within 24 hours of delivery with a photo of the bouquet, and we will make it right.
Q: Who can I contact for help? For any questions, special requests, or help with choosing a bouquet, our "Florist Concierge" is ready to help. Please contact us directly:
WhatsApp: [+971 5X XXX XXXX]
Email: [dubai@romantic.com]
Q: What is your quality guarantee? (The 'Romantic' Promise) Your satisfaction is our top priority. We are built on the legacy of 'Romantic', a brand with over 20 years of floral expertise and the trust of millions. We guarantee that your flowers will be fresh and beautiful. If you are not satisfied with your order, please contact us within 24 hours of delivery with a photo of the bouquet, and we will make it right.
Q: Who can I contact for help? For any questions, special requests, or help with choosing a bouquet, our "Florist Concierge" is ready to help. Please contact us directly:
WhatsApp: [+971 5X XXX XXXX]
Email: [dubai@romantic.com]